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Terms & Conditions

Bereka Terms Of Service

 

Last updated: 29 Aug 2023.

 

Welcome to Bereka. This page (together with the documents referred to in it) tells you the terms (the “Terms”) that apply when you place a delivery with Bereka. 

Please read these Terms carefully before agreeing to register your mobile number with us. If you have any questions relating to these Terms please contact help@bereka.net. By registering with Bereka, you confirm that you accept these Terms.

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1. Information About Us

Bereka is operated by Bereka Investments (Private) Limited, a company incorporated and registered in Zimbabwe, whose registered office is at 7 Normandy Road, Alexander Park, Harare, Zimbabwe. Our Company registration number is 9681/2021. You may contact us at help@bereka.net, by VOIP 08677199876 or Whatsapp +263775565924.

 

2. Introduction

These terms and conditions outline the rights and obligations of both Bereka and its valued customers. By accessing and utilizing our services, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services. 

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Bereka's services are designed to simplify and enhance the way you handle your remittances, deposits and payments. Whether you need to order delivery of your remmitances, top up your deposits, or make payments for specific goods and services, our platform provides a user-friendly and secure environment to meet your needs. 

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3. Registration

Before you can place orders using our Whatsapp interface, you need to agree to our terms and register your mobile number. You may de-register at any time by requesting to do so by contacting us using the contact details above. We may suspend your access to our service, or close it permanently if we believe that your mobile number has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by mistreating our staff, making orders and then not paying for the service).

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4. Service Availability

Bereka is constantly expanding its network reach. To determine if you fall into a Bereka service area, follow the directions on the Whatsapp number, where you will be prompted to share your location. You will be informed if we can deliver to you or not. Bereka can currently accept orders between the hours of 0800 - 1530 Central Africa Time

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5. Delivery

Once you place an order with Bereka, you have agreed to pay the service charge that has been quoted. We will tell you an estimated delivery time before you place the order, but we will attempt delivery as soon as possible; you must therefore be available to accept delivery from the time you place the order.Unfortunately, despite our, and our Partner's best efforts, things do not always go to plan and factors may prevent us from carrying out your order on time. If your order is more than 2 hours and 15 minutes later than when you "Accept and confirm" the order on Whatsapp, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door).

We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change the address to an alternative one if you let us know before the rider has been dispatched, and the new address is within the same zone as the address on your original order. If we cannot change the delivery address, you have the option to cancel the order if the driver has not been dispatched. If we cannot deliver to the new delivery address, we will cancel the order and inform you. 

You will still be charged for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):   

You do not come to the door, did not pick up the phone when the rider contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, someone tries to collect your remittance on your behalf. NOTE cash can only be delivered to the intended recipient.

 

6. Cancellation

You may cancel an order without charge at any time before our rider has been dispatched. If you wish to cancel an order before it becomes a Started Order, please contact us immediately, via our helpline. If you cancel an order after a rider has been dispatched, you will be charged for delivery.  

Bereka may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.

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7. Prices and Payment

The price of delivery will vary depending on the partner you select and the delivery location. You will be able to see the price of delivery before you place your order. 

Prices include VAT. You confirm that you are using our Service for personal, non-commercial use. Bereka may operate dynamic pricing some of the time, which means that prices of delivery may change. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on our Whatsapp application. No changes will affect existing confirmed orders. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge. Where Bereka makes a delivery, we will charge you our service fee. This will be notified to you during the order process before you accept your order.

The total price of your order will be set out on the Whatsapp chat, including the price of Delivery and applicable Service Fees and taxes. Payment for the service can be made in cash. 

Payment for delivery can be made in cash or through a variety of other methods, such as credit card or debit card.

 

8. Data Protection

We process your personal data in accordance with our Privacy Policy.

If you are not satisfied with the service you receive, you may request a refund. However, refunds are not always available.

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9. Disputes

If you have a dispute with Bereka, you should first try to resolve the dispute directly with Bereka. If you are unable to resolve the dispute directly, you may submit the dispute to arbitration.

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10. Limited Liability

Bereka is responsible for delivering the total value of your vouchers ordered through our platform and ensuring you receive the correct amount. Once the order has been closed and you have signed for delivery and paid the delivery charge, Bereka will not be held liable for the decisions you make with your money, and you accept that you have received the right amount.

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11. General

These Terms are governed by the laws of Zimbabwe. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

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12. Changes to the Terms

Bereka may change these Terms at any time. If Bereka changes the Terms, Bereka will notify you of the changes by email or through the Bereka website.

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13. Contact Information

If you have any questions about these Terms, please contact Bereka at:

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