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Terms & Conditions

Bereka Terms Of Service

 

Last updated: 17 March 2025

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Welcome to Bereka. This page (together with the documents referred to in it) outlines the terms (the “Terms”) that apply when you place a delivery with Bereka.

Please read these Terms carefully before agreeing to register your mobile number with us. If you have any questions relating to these Terms, please contact help@bereka.net. By registering with Bereka, you confirm that you accept these Terms.

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1. Information About Us

Bereka is operated by Bereka Investments (Private) Limited, a company incorporated and registered in Zimbabwe. Our registered office is at 7 Normandy Road, Alexander Park, Harare, Zimbabwe. Our Company registration number is 9681/2021. You may contact us at help@bereka.net, by VOIP: 08677199876 or WhatsApp: +263775565924.

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2. Introduction

These Terms outline the rights and obligations of both Bereka and its valued customers. By accessing and utilizing our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

Bereka's services are designed to simplify and enhance the way you handle your remittances, deposits, and payments. Whether you need to order the delivery of your remittances, top up your deposits, or make payments for specific goods and services, our platform provides a user-friendly and secure environment to meet your needs.

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3. Registration

Before you can place orders using our WhatsApp interface, you need to agree to our Terms and register your mobile number. You may de-register at any time by requesting to do so using the contact details above. We may suspend your access to our service, or close it permanently, if we believe that your mobile number has been used by someone else. We may also close your account if, in our opinion, you are abusing our Service (e.g., mistreating our staff, making orders and then not paying for the service).

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4. Service Availability

Bereka is constantly expanding its network reach. To determine if you fall into a Bereka service area, follow the directions on WhatsApp, where you will be prompted to share your location. You will be informed if we can deliver to you.

Bereka currently delivers in Harare, Chitungwiza, and Bulawayo. Orders can be placed at any time except on public holidays. We will strive to deliver all remittances within 24 hours on working days.

The sender surcharge (where the sender pays for the delivery fee) is only available for recipients in Harare.

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5. Delivery

Once you place an order with Bereka, you agree to pay the service charge that has been quoted, unless the delivery fee has been paid by the sender.

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  • The delivery fee can be paid either by the recipient (local) or by the sender (abroad).

  • If the sender has paid for delivery, the recipient must initiate the order and confirm delivery details by WhatsApping 'Hi' to +263780253488.

  • We will strive to deliver all remittances within 24 hours on working days.

  • We will provide an estimated delivery time slot before you place the order.

  • If we miss the delivery time slot, we will work with you to reschedule or resolve the issue, unless the delay was caused by the recipient (e.g., providing the wrong address or being unavailable).

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We will attempt delivery at the address provided when you place your order. If you need to change the delivery location after placing your order, we may be able to change it if you notify us before the rider has been dispatched, and the new address is within the same zone. If we cannot deliver to the new address, you may cancel the order if the rider has not been dispatched.

A failed delivery will still be charged if it was caused by any of the following reasons:

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  • You were unavailable at the provided address.

  • You did not pick up the phone when the rider contacted you.

  • You failed to provide access within a reasonable amount of time.

  • Someone other than the intended recipient attempted to collect the cash delivery.

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Note: Cash can only be delivered to the intended recipient.

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6. Cancellation

You may cancel an order without charge before our rider has been dispatched. If you cancel an order after the rider has been dispatched, you will be charged for delivery.

Bereka may notify you that an order has been canceled at any time. You will not be charged for any orders canceled by us, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.

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7. Prices and Payment

The price of delivery varies based on location. You will see the delivery price before confirming your order.

  • If the recipient is paying, the fee will be displayed before confirming the order.

  • If the sender has prepaid the delivery fee, the recipient will not be charged.

  • The sender surcharge option is only available for recipients in Harare.

Payment for the service can be made in cash.

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8. Refunds

Refunds will be processed under the following conditions:

  • Refunds will only be issued to the recipient, not the sender.

  • Refunds will be issued as airtime credit only, not cash.

  • The recipient must request a refund via Bereka Support WhatsApp: +263775565925 or help@bereka.net.

  • Refunds will not be provided if:

    • The recipient provided an incorrect delivery address.

    • The recipient was unavailable at the given location.

    • The recipient failed to collect the cash after confirming delivery details.

    • Someone other than the intended recipient attempted to collect the cash.

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9. Data Protection

We process your personal data in accordance with our Privacy Policy.

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10. Disputes

If you have a dispute with Bereka, you should first try to resolve it directly with us. If we cannot reach a resolution, the dispute may be submitted to arbitration.

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11. Limited Liability

Bereka is responsible for delivering the total value of your voucher. Once you sign for the delivery and pay the delivery charge (if applicable), Bereka is no longer liable for how you use your money.

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12. General

These Terms are governed by the laws of Zimbabwe. If any provision is held to be invalid, the remaining provisions will remain in full effect.

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13. Changes to the Terms

Bereka may update these Terms at any time. Changes will be communicated via email or WhatsApp.

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14. Contact Information

If you have any questions, please contact us at:

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